Questions, answered

We’re a women’s telehealth platform connecting you with licensed local doctors for remote consultations and authentic medication prescriptions, all designed around how women’s bodies work.

Our doctors are registered with the Medical Council of Hong Kong (MCHK). They have extensive clinical experience and understand the unique needs of local and expat women alike.

Yes. All treatments prescribed through Zoey are clinically proven, doctor-approved, and dispensed by licensed partner pharmacies in Hong Kong.

Zoey is operated by Noah & Zoey Limited and is part of the Ordinary Folk group of healthcare brands. Ordinary Folk is a health-tech company focused on Asia; its brands also include Noah, for men’s health.

Start with a 5-minute online assessment, then book a text or video consultation with a doctor. If they prescribe treatment, we deliver it to your door.

Your first consultation is $200. After that, follow-ups are free and unlimited, with the same doctor tracking your progress.

No. Zoey is 100% online: no clinic visits and no pharmacy queues.

Absolutely. Every order is shipped in plain, unbranded packaging with no product names on the outside, so your privacy stays protected from click to delivery.

Once your doctor confirms your prescription, your medication can reach anywhere in Hong Kong in as little as 4 hours. You choose a delivery time that suits you and get a tracking link once it’s on the way.

Yes. Your privacy and security are our top priority. Zoey’s platform uses strict data protection measures to keep your personal and medical information safe at all times. See our Privacy Policy for details.

All three are GLP-1 medications that work by mimicking a natural hormone in your body to regulate appetite and food intake. Mounjaro (tirzepatide) is injected weekly and targets two hormone pathways (GLP-1 and GIP) — and could help you lose up to 22% of your body weight. Wegovy (semaglutide) is also injected weekly, but targets a single hormone pathway (GLP-1) and could help you lose up to 20%. Saxenda (liraglutide) is injected daily and could help you lose up to 10%. Individual results vary and depend on how well you stick to your treatment plan and make lifestyle changes alongside it.

Adults 18+ with a BMI of ≥ 30, or ≥ 27 with a weight-related health condition. BMI thresholds may be lower for people of Asian descent — your doctor makes the final decision based on your individual case.

Tapering the dose gradually, with ongoing nutrition and exercise habits, lowers the risk of regaining weight.

We’re a real clinic with licensed doctors who treat weight loss as a medical issue, not an aesthetic one. You’re only prescribed if it’s safe for you, and your doctor stays with you throughout: free unlimited follow-ups, ongoing monitoring, real medical oversight.

Birth control and emergency contraception are coming soon. Tap “Notify me at launch” on the birth control or emergency contraception page and we’ll let you know as soon as they launch.

Taken correctly every day, the pill is over 99% effective. Taking it at inconsistent times can make it less effective.

Depending on the type, it can be taken up to 5 days after unprotected sex, but the sooner the better: ideally within 24 hours.

Unopened products bought directly from Noah / Zoey can be returned for a refund within 30 days of the receiving date. Prescription medication needs a consultation with our medical team first. Once we’ve received and inspected the return, we refund the product cost to your original payment method within 14 days.

No. Doctor consultation fees, delivery charges and handling fees (including the return delivery fee) are non-refundable; only the cost of eligible products actually returned is refunded.